You might think it's my fault but my Photo ID was sent to them and rejected 3 times all 3 times I enhanced the photo. Looks very legible to me on my computer. Its the only ID I have. Taking my deposits was a breeze for this book I just wanted to get a small payout now this bull crap. I got payouts from them last year without a hitch. Funny how this is happening now. I asked for their # at the security department and was told they don't take phone calls all calls are answered by customer service only. They want a Passport which I don't have. I called them a scam book and they didn't say different. They are a major book here too. Any suggestions. I might have to renew my ID and send a new picture,. IF that don't work I will be naming this place.